Research on the effectiveness of the ZIEN approach

To promote high-quality relationships between staff and service users, the care organisation Lunet Zorg developed the ZIEN approach for the training and development of its support staff. The ZIEN approach revolves around communication, attachment, emotional development, and a systemic way of thinking and working. In collaboration with the AWVB, a study was conducted to assess the outcomes associated with training support staff in the ZIEN approach.